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How do I place a takeout order?

  1. Order online for pick-up (recommended); pick-up times are available in 5-minute increments for safe social distancing. Online orders are accepted starting at 12:01am until we sell out of time slots for the day.
  2. Call for a phone-assisted online order, beginning at 10am until 7:45pm each day. Click here for menu and phone number link.
    *Please note: If we have hit maximum capacity for online orders for the day, that also means we will not have ability to place phone-assisted online orders. The orders are placed through the same system.
  3. Place an order in-store with a cashier, following our in-store social distancing guidelines.
    *Given the high demand of online orders we are only able to take a limited number of walk-in orders. We recommend placing your order online to confirm a pickup time.


Do you deliver?

We are working on the ability but we currently are not set up for delivery orders. This option should be available later this fall at select locations.


Can I use a gift card to pay for my order?

Gift cards containing a security pin may be used for payment on online orders. If you have a gift card that does not contain a pin and would like to use it for an online order, please follow the instructions below and we will make sure to swap it out for you.

Instructions to swap out gift cards:
Call 612-223-7200 and our Call Center will help with your request.

-or-

Email punchsales@punchpizza.com with your full name, phone number, and gift card number. Within 2 business days, we will respond with your balance transferred to a new number + pin that is redeemable both in-store and online. *Please note, if you’d like the new physical gift card sent to you, it will take up to 2 business days plus shipping time.


There were no pickup times listed when I tried to place an order. What does that mean?

If no pickup times are listed, that unfortunately means the store has met its maximum capacity of online and phone orders for the day. Online orders are accepted starting early in the morning until we sell out of time slots for the day.


Where do I go to pick up my order? Do I need to wait in line if I’ve placed an order online?

No need to wait in line. Stop in at your designated time (please do not enter the restaurant early) and give your first name and pickup time to the host behind the PICKUP area. For the consideration of the staff and fellow customers please wear a mask when entering our restaurants.


Can I eat my pizza at the store?

Sorry, we are offering takeout orders only. There is no dining inside the restaurant but you are welcome to eat your takeout on our patio.


Why can’t I make a special request?

In order to streamline the online order process, we are unable to accept special requests. Please order at the restaurant if you need us to accommodate a special request.


Why can’t I order as many pizzas as I want?

Our maximum online order size is 6 pizzas and 6 salads to ensure your complete order is hot and fresh at your pickup time.


Why can’t I change my order once I’ve paid?

Once you submit an online order it is stored in a network and not printed until your order is ready to be made. If you’ve noticed a mistake after ordering, you can speak to our Call Center who may be able to adjust your order for you. *Please note: We cannot adjust pickup times. We can only modify future orders that have not yet been sent to the store. Orders are sent to the store a minimum of 20 minutes before the pickup time.


Do I have to create a profile?

We want to make our online ordering system one that is both simple and robust. By creating a profile, you will be able to quickly replicate your order, save your payment information, and be a part of future Punch deals, news and events.

Lake Street
Wayzata
Grand Avenue
Eagan
Eden Prairie
Woodbury
Maple Grove
Roseville
Vadnais Heights, Highland Park, Northeast, and Stadium Village are TBD.

Thank you for your patience and understanding as we are re-designing our stores and implementing new systems to ensure the safety of our staff and customers.

At this time we are offering takeout orders only for the safety of our staff and customers and to ensure we keep safe distancing. Our patios are set up and you are welcome to eat your pizzas outside!

We recommend placing your order online to confirm a pickup time. We are accepting limited walk-in orders, however the wait can range and is sometimes over an hour.


To check the balance on your gift card, you can either bring the card into any Punch location and the cashier can swipe to get the balance. Otherwise, you can send a message with the numbers on the back of the card here and we will get back to you shortly with the balance.

Can I use a gift card to pay for my online order?
Gift cards containing a security pin may be used for payment on online orders. If you have a gift card that does not contain a pin and would like to use it for an online order, please follow the instructions below and we will make sure to swap it out for you.

Instructions to swap out gift cards:
Call 612-223-7200 and our Call Center will help with this request.

-or-

Email punchsales@punchpizza.com with your full name, phone number, and gift card number. Within 2 business days, we will respond with your balance transferred to a new number +
pin that is redeemable both in-store and online. *Please note, if you’d like the new physical gift card sent to you, it will take up to 2 business days plus shipping time.

We do not have a detailed nutritional analysis of our food. If you have any specific questions about ingredients or allergens click here or please email us directly.

More about Neapolitan style pizza:
While the benefits of a Mediterranean diet are well documented, it’s not until you travel to southern Italy that you discover how healthy the people appear. We don’t know if it’s because Naples is the birthplace of both espresso and pizza, but Neapolitans exude energy. While we are not nutritionists, there appears to be some fundamental reasons that the diet is healthier than others — specifically how Neapolitans make and enjoy their pizzas.

Simplicity:

  1. Crushed Tomatoes: One thing that usually surprises our customers is the answer to what’s in our tomato sauce: Our sauce is simply crushed tomatoes – nothing else. If you pick up a jar of tomato sauce in the store, it’s shocking to see just how much stuff is in there besides tomatoes.
  2. Dough: It is no secret that our dough recipe is top secret! While it contains only flour, yeast, water and salt it is a very complicated recipe and scientific process. We are passionate about making dough from scratch every day and committed to the old world standard of dough making.
  3. Ingredients: We take pride in using fresh, natural, non-processed “whole” ingredients. All of our vegetables are received fresh and prepped daily. We source all of our meats and cheeses from purveyors dedicated to quality above all else. Our prosciutto from Parma, Italy is made using a centuries old technique and our sausage is from a local family-run whole-hog producer. At Punch, we don’t cut corners and we purchase ingredients based on quality first.

Lightness:
When people come to Punch for the first time many are surprised by the difference in the amount of toppings compared to traditional American pizza. Neapolitan pizzas are designed to be light and are offered as a first course in Naples rather than a main course. After eating an American pizza you are usually left feeling heavy and maybe a little guilty but after eating a Neapolitan pizza you actually feel good and even energized.

Tradition:
The classic pizza of Naples, Italy is the Margherita. This pizza is made with only fresh mozzarella, crushed tomatoes, and fresh basil. When this “simple” pizza is prepared and cooked properly it is one of the most delicious things in the world. We like to use this pizza to measure our competitors because this pizza doesn’t lie – you can tell almost everything about a restaurant’s commitment to quality on how the classic Margherita tastes.

Yes, we are testing a new gluten-free crust. You can order in-store but it is not yet available for online orders. The ingredients in the crust are Gluten-Free Flour, Water, Salt, Yeast, Olive Oil.

Please note: This crust is not safe for those who have severe gluten allergies because our kitchen environment has wheat flour in the air and all pizzas are cooked in the same oven. While we have kitchen procedures in place to avoid cross-contamination, we can’t guarantee our Gluten-Free pizza will be 100% gluten free. Please consider this when ordering our GF pizza.

Please see our Allergy Matrix to check if a menu item contains gluten.

Yes, authentic Neapolitan pizza is “wetter” because of the crushed tomatoes, fresh mozzarella and olive oil. Unlike American pizza, a Neapolitan style pizza is meant to be eaten with a knife and fork. In our opinion, nothing tastes better than dipping your crust into the pool of tomatoes, cheese and olive oil in the middle of your plate! However, if you prefer a drier pizza ask the cashier to have the cooks make your pizza “dry style” with light crushed tomatoes and light oil and a firmer “set” on the bottom of the pizza.

If you are dissatisfied with your pizza or your experience at Punch, please email us directly. We want to hear your feedback.

Because we cook our pizzas in a 900 degree wood-burning oven there will be dark spots on the bottom of the pizza to achieve a “set” and signature black bubbles on the crust. We expect a properly cooked Neapolitan pizza to have some char. If you prefer your pizza with less char please ask the cashier to have the cooks make your pizza “light done”.

If you are dissatisfied with your pizza or your experience at Punch, please email us directly. We want to hear your feedback.

We do not franchise.

Please contact Blois Olson with Fluence Media 651.276.1678