skip to Main Content

How do I order a pizza with gluten-free crust?
Gluten-free crust pizzas can be ordered through our Call Center (612.223.7200) or in-store. We have limited availability so please place your order ahead with our Call Center to ensure the store has crusts on hand.

Please note: This crust is not safe for those who have severe gluten allergies because our kitchen environment has wheat flour in the air and all pizzas are cooked in the same oven. While we have kitchen procedures in place to avoid cross-contamination, we can’t guarantee our Gluten-Free pizza will be 100% gluten free. Please consider this when ordering our GF pizza.

Please see our Allergy Matrix to check if a menu item contains gluten.


Do you deliver?

We are testing a delivery option at select stores. Postmates and DoorDash are fulfilling the orders placed through our website. So long as a driver is available and you’re in the delivery zone, we are able to deliver your pizzas for you!

  • For best results, use the autocomplete feature when entering your delivery address. You will get a pop-up message if your address is outside of the delivery zone or if a driver is not available.  You can then choose to pick up instead.
  • Make sure to enter your delivery instructions on the Time Selection page for your driver.
  • Delivery fees can range from $6.99 to $10.99.


Can I use a gift card to pay for my order?
Up to two gift cards containing a security pin may be used for payment on online orders.

If you have a gift card that does not contain a pin and would like to use it to pay for an online order, please follow the instructions below and we will make sure to swap it out for you.

Instructions to swap out gift cards:
Call 612-223-7200 and our Call Center will help with your request.
-or-
Email punchsales@punchpizza.com with your gift card number. Within 2 business days, we will respond with your balance transferred to a new number + pin that is redeemable both in-store and online. *Please note, if you’d like the new physical gift card sent to you, it will take up to 2 business days plus shipping time.


Where do I go to pick up my order? Do I need to wait in line if I’ve placed an order online?

No need to wait in line. Stop in at your designated time (please do not enter the restaurant early) and give your first name and pickup time to the host behind the PICKUP area. If you ordered on our app, you will get notified when to enter the restaurant (must accept Punch notifications on your phone). For the consideration of the staff and fellow customers please wear a mask when entering our restaurants.


Can I eat my pizza at the store?

Sorry, at this time we are offering takeout orders only. There is no dining inside the restaurant and our patios are now closed for the season.


Why can’t I make a special request?

In order to streamline the online order process, we are unable to accept special requests. Please order at the restaurant if you need us to accommodate a special request.


Why can’t I order as many pizzas as I want?

At certain times our oven is at maximum capacity – or close to it. Subsequently, we are only able to accommodate smaller online orders. Our maximum online order size is 6 pizzas and 6 salads to ensure your complete order is hot and fresh at your pickup time.

 

There were no pickup times listed when I tried to place an order. What does that mean?
If no pickup times are listed, that unfortunately means the store has met its maximum capacity of online and phone orders for the day. Online orders are accepted starting early in the morning until we sell out of time slots for the day.


Why can’t I change my order once I’ve paid?

Once you submit an online order it is stored in a network and not printed until your order is ready to be made. If you’ve noticed a mistake after ordering, you can speak to our Call Center who may be able to adjust your order for you. *Please note: We cannot adjust pickup times. We can only modify future orders that have not yet been sent to the store. Orders are sent to the store a minimum of 20 minutes before the pickup time.


Do I have to create a profile?

We want to make our online ordering system one that is both simple and robust. By creating a profile, you will be able to quickly replicate your order using Favorite Orders and save your personal and payment information for quick and easy ordering. To sweeten the deal, the Punch Pizza App is now available! Download now at your mobile app store for the best Punch ordering experience.

  1. Order online for pick-up (recommended); pick-up times are available in 5-minute increments for safe social distancing. Online orders are accepted starting at 12:01am until we sell out of time slots for the day.
  2. Call for a phone-assisted online order, beginning at 10am until 7:45pm each day. Click here for menu and phone number link.
    *Please note: If we have hit maximum capacity for online orders for the day, that also means we will not have ability to place phone-assisted online orders. The orders are placed through the same system.
  3. Place an order in-store with a cashier, following our in-store social distancing guidelines.
    *Given the high demand of online orders we are only able to take a limited number of walk-in orders. We recommend placing your order online to confirm a pickup time.

At this time we are offering takeout orders only for the safety of our staff and customers and to ensure we keep safe distancing. Our patios are set up and you are welcome to eat your pizzas outside!

We recommend placing your order online to confirm a pickup time. We are accepting limited walk-in orders, however the wait can range and is sometimes over an hour.

We offer a few ways to check the balance of your gift card:

  1. Easiest: Using the web, navigate to our online ordering site. Select a location. When the menu opens, you will see a “Gift Card Balance” option appear on the top banner or in the menu on mobile. Follow the instructions there to read your current gift card balance.
  2. Call our Call Center at 612.223.7200
  3. Bring the gift card into any Punch location and the cashier can swipe to get the balance.
  4. Send a message with the numbers on the back of the card here and we will get back to you with the balance.

Can I use a gift card to pay for my online order?
Up to two gift cards containing a security pin may be used for payment on online orders.

If you have a gift card that does not contain a pin and would like to use it to pay for an online order, please follow the instructions below and we will make sure to swap it out for you.

Instructions to swap out gift cards:
Call 612-223-7200 and our Call Center will help with this request.

-or-

Email punchsales@punchpizza.com with your gift card number. Within 2 business days, we will respond with your balance transferred to a new number + pin that is redeemable both in-store and online. *Please note, if you’d like the new physical gift card sent to you, it will take up to 2 business days plus shipping time.

Based on customer preference for salads as entrée option during this take-out only time, we have limited our salad menu to one size. Our salads are 50% larger and every salad is served with a full foccacia (“chach”). We will be packaging our salad chach in pizza boxes to improve quality and avoid the steaming problem with foil packaging. We are eliminating small salads during this take-out only time to streamline operations and better serve our customers.

Yes, we are offering a new gluten-free crust. We have limited availability so please place your order ahead with our Call Center (612.223.7200) to ensure we have crusts on hand. You can also order in-store where they have a limited availability.

The ingredients in the crust are Gluten-Free Flour, Water, Salt, Yeast, Olive Oil.

Please note: This crust is not safe for those who have severe gluten allergies because our kitchen environment has wheat flour in the air and all pizzas are cooked in the same oven. While we have kitchen procedures in place to avoid cross-contamination, we can’t guarantee our Gluten-Free pizza will be 100% gluten free. Please consider this when ordering our GF pizza.

Please see our Allergy Matrix to check if a menu item contains gluten.

Lake Street
Wayzata
Grand Avenue
Eagan
Eden Prairie
Woodbury
Maple Grove
Roseville
Vadnais Heights
Highland Park and Northeast Minneapolis are TBD.

Thank you for your patience and understanding as we are re-designing our stores and implementing new systems to ensure the safety of our staff and customers.

We do not have a detailed nutritional analysis of our food. If you have any specific questions about ingredients or allergens click here or please email us directly.

More about Neapolitan style pizza:
While the benefits of a Mediterranean diet are well documented, it’s not until you travel to southern Italy that you discover how healthy the people appear. We don’t know if it’s because Naples is the birthplace of both espresso and pizza, but Neapolitans exude energy. While we are not nutritionists, there appears to be some fundamental reasons that the diet is healthier than others — specifically how Neapolitans make and enjoy their pizzas.

Simplicity:

  1. Crushed Tomatoes: One thing that usually surprises our customers is the answer to what’s in our tomato sauce: Our sauce is simply crushed tomatoes – nothing else. If you pick up a jar of tomato sauce in the store, it’s shocking to see just how much stuff is in there besides tomatoes.
  2. Dough: It is no secret that our dough recipe is top secret! While it contains only flour, yeast, water and salt it is a very complicated recipe and scientific process. We are passionate about making dough from scratch every day and committed to the old world standard of dough making.
  3. Ingredients: We take pride in using fresh, natural, non-processed “whole” ingredients. All of our vegetables are received fresh and prepped daily. We source all of our meats and cheeses from purveyors dedicated to quality above all else. Our prosciutto from Parma, Italy is made using a centuries old technique and our sausage is from a local family-run whole-hog producer. At Punch, we don’t cut corners and we purchase ingredients based on quality first.

Lightness:
When people come to Punch for the first time many are surprised by the difference in the amount of toppings compared to traditional American pizza. Neapolitan pizzas are designed to be light and are offered as a first course in Naples rather than a main course. After eating an American pizza you are usually left feeling heavy and maybe a little guilty but after eating a Neapolitan pizza you actually feel good and even energized.

Tradition:
The classic pizza of Naples, Italy is the Margherita. This pizza is made with only fresh mozzarella, crushed tomatoes, and fresh basil. When this “simple” pizza is prepared and cooked properly it is one of the most delicious things in the world. We like to use this pizza to measure our competitors because this pizza doesn’t lie – you can tell almost everything about a restaurant’s commitment to quality on how the classic Margherita tastes.

Yes, authentic Neapolitan pizza is “wetter” because of the crushed tomatoes, fresh mozzarella and olive oil. Unlike American pizza, a Neapolitan style pizza is meant to be eaten with a knife and fork. In our opinion, nothing tastes better than dipping your crust into the pool of tomatoes, cheese and olive oil in the middle of your plate! However, if you prefer a drier pizza ask the cashier to have the cooks make your pizza “dry style” with light crushed tomatoes and light oil and a firmer “set” on the bottom of the pizza.

If you are dissatisfied with your pizza or your experience at Punch, please email us directly. We want to hear your feedback.

Because we cook our pizzas in a 900 degree wood-burning oven there will be dark spots on the bottom of the pizza to achieve a “set” and signature black bubbles on the crust. We expect a properly cooked Neapolitan pizza to have some char. If you prefer your pizza with less char please ask the cashier to have the cooks make your pizza “light done”.

If you are dissatisfied with your pizza or your experience at Punch, please email us directly. We want to hear your feedback.

We do not franchise.

Please contact Blois Olson with Fluence Media 651.276.1678